Set up your store’s AI assistant

Choose your provider and paste your key

In Assistant IA › Réglages (AI assistant › Settings), section “1. Fournisseur” (1. Provider), choose the service you have an account with. Then create a key on its website, paste it into “2. Clé API” (2. API key), and click Enregistrer la clé (Save key).

The key is checked with the provider before it’s saved, you’re asked for your laghazel password, and the key is never shown again: only its last 4 characters stay visible.

Choose the model

laghazel offers a few tested models for each provider, with their cost: low, medium or high. A smarter model handles hard questions better, but each message costs more. To start, a low-cost model is often enough.

Give it a personality

• Nom affiché aux clients (Name shown to customers): for example “Lina de Dar Lalla”.
• Ton (Tone): Chaleureux (Warm), Professionnel (Professional) or Concis (Concise).
• Langues de réponse (Reply languages): Français, العربية, Darija, English. It answers in the customer’s language.
• Consignes (Instructions, optional): anything extra it should know, for example “Orders placed before 2 pm ship the same day”.

Never write passwords or customer data in the instructions.

Choose what it can look up

Only your store, and read-only: it can’t change anything or place an order. Turn each one on or off:

• Produits, prix et stock (Products, prices and stock): variants, promotions, availability.
• Infos de la boutique (Store info): cash on delivery, contact, address, social networks.
• Frais de livraison (Delivery fees): your carriers’ real rate for the customer’s wilaya and commune.
• Suivi de commande (Order tracking): only with the order number and phone number, entered in a secure form.

Never accessible: other stores, your customer list, their phone numbers, other people’s orders, your credit and your settings.

Plan for when it doesn’t know

Section “6. Quand il ne sait pas” (6. When it doesn’t know): write the message it shows and your WhatsApp or phone number. It offers them to the customer instead of making up an answer.

Set your limits

Two settings protect your budget: the messages par client et par jour (messages per customer per day) and the plafond de messages par mois (monthly message cap). Once the cap is reached, the chat bubble only offers to contact you until the next month, and the store’s Admins get an email.

Test it, then put it live

The “Tester avant de publier” (Test before publishing) panel uses your settings even before they’re saved: ask questions like a customer would. These test messages are billed by your provider.

When everything looks right: Enregistrer (Save), then the switch at the top of the page, “En ligne sur votre boutique” (Live on your store).