Restaurants: delivery area, Kitchen screen and bookings

Your delivery area, by distance

In Settings › Local delivery and pickup, Delivery area card, choose By distance and place the restaurant’s pin. Distance is measured from that pin, as the crow flies.

Add your rings with + Add a ring, up to 6: up to how many kilometres, the price and the delivery time. A restaurant starts with two rings, 2 km free in 25–35 min and 4 km at 150 DA in 35–45 min: change them as you like.

The customer shares their location or gives their address: they see the distance, the price and the time straight away (« 2.8 km · 150 DA · arrives in 35–45 min »).

• Minimum order: below this amount, no delivery.
• Free delivery from: above this amount, delivery is free.
• Beyond the last ring, the customer sees « Too far for delivery » and can switch to takeaway.

By distance, the restaurant’s pin and at least one ring are required. Two rings can’t have the same distance, and the minimum time never exceeds the maximum.

By commune is still available: each commune with its price (see the guide). Simpler, but the whole commune pays the same price, at 1 km as at 6 km.

As soon as possible, later or takeaway

Turn on As soon as possible and enter your preparation time. The customer sees the expected arrival time, « Around 9:10 pm »: preparation plus their ring’s time.

Tick The customer can also choose a later time: they then pick a time within your opening hours. The order arrives with that time.

Turn on Takeaway and enter Ready in: the customer sees their pickup time. When you mark the order ready, they get « Your order is ready ».

Your hours, even past midnight

In your opening hours, a closing time earlier than the opening time means past midnight: « 11:00 → 01:00 » runs from 11 am to 1 am. Only an opening time equal to the closing time is refused.

Outside your hours, the store doesn’t take orders for right now.

The Kitchen screen

Kitchen shows today’s orders in columns, oldest first. Keep it open on a tablet or a computer: with the sound on, each new order rings.

Each card shows the code, how long the order has been waiting, delivery (with the distance) or takeaway, each dish with its size, its extras and the ingredients left out, the customer’s note, their phone and the total.

• Decline, on a new order, cancels it with a reason, as in your orders (it needs « Cancel and mark returned »).
• Accept takes the order out of « Pending »: the laghazel commission, if there is one, is deducted from your balance at that moment.

« This number’s 1st order: call before you start »: this phone has never ordered from you. A quick call saves cooking a fake order.

Pause and +10 min

In the middle of service, Pause stops new orders for the time you choose, up to 4 h. The store shows « Orders paused, come back in 30 min ». Orders already received carry on. Reopen whenever you want.

+10 adds 10 minutes to the time shown to customers, up to 2 h more. Go back to zero once the rush is over.

Table bookings

In Settings › Local delivery and pickup, turn on Table booking: Seats per half hour, Max. per booking and your Booking hours (up to 4 ranges, for example 12:00-14:30 and 19:00-22:30).

The customer chooses the number of people, the day (up to 30 days ahead) and the time; full times show crossed out. They leave their name and phone: nothing to pay.

Requests arrive in Bookings. Accept or Decline, with or without an SMS to the customer. The confirmation SMS has a link: the customer finds their booking there and can cancel it, and it shows « Cancelled » on your side.

Without an SMS account, the customer isn’t told automatically: call them.